Terms of Service

1. Terms and definitions

Company — MCHJ "FIT SOFT", the owner and administrator of the UZFIT service.

UZFIT service (the "Service") — the set of software and technical tools of the Company (mobile application, website, API, etc.) that enable purchasing memberships, booking workouts, tracking visits to sports facilities, and other functionality provided by the Company.

User — a legally capable individual who has registered with the Service and uses its functionality.

Partner — a legal entity and/or individual entrepreneur (gym, sports centre, studio, etc.) that provides services to Users on the basis of agreements with the Company using the Service.

Membership — an electronic (digital) product that grants the User the right to visit a specific Partner (or group of Partners) on the terms specified in that membership's description in the Service.

Personal account — a section of the Service, accessible to the User after authorization, containing personal settings, membership and visit history, and other information related to using the Service.

Services — the services provided to the User by Partners (physical training, gym visits, group classes, etc.), as well as the Company's information-technology services that provide access to the Service.

2. Subject of the Agreement

The Company grants the User the right to use the Service on the terms of this Agreement.

Among other things, the Service gives the User the ability to:

• register and authorize in the mobile application and/or the web version;
• view information about memberships, Partners, class schedules and other details;
• purchase memberships and other digital products;
• book workouts and track visits to Partner sports facilities;
• receive notifications (including push, SMS and e-mail notifications) about membership status, visits, schedule changes, promotions, etc.;
• keep a food diary, including determining the composition and calorie content of meals from a photo, a text description, or a product barcode;
• track body metrics and habits, including weight, measurements, water intake, and target values;
• sync physical-activity data with the Apple Health and Health Connect system services;
• post reviews and ratings of sports facilities;
• view statistics on visits, nutrition, and physical activity.

Sports services (training, gym visits, etc.) are actually provided by Partners. The Company is not the provider of such sports services; it provides an information-technology platform for interaction between the User and the Partner.

3. Registration and the User's account

To use the Service, the User completes a registration procedure. Registration may be carried out, among other ways, by providing a mobile phone number confirmed with a one-time code, or by other means provided for by the Service's functionality.

The User undertakes to provide accurate and up-to-date information when registering and using the Service. If such information changes, the User must update it in the Personal account in a timely manner.

Access to the account is obtained through authorization. The User is responsible for keeping secure the credentials used to access the account and undertakes not to disclose them to third parties.

All actions performed in the Service using the User's account are deemed to have been performed by the User, unless proven otherwise.

The Service is intended for individuals aged 16 and over. By registering with the Service, the User confirms that they have reached this age. If the Company learns that an account was created by a person below this age, it may delete that account and the data associated with it.

4. Purchasing memberships and payments

Memberships are purchased through the Service using payment services integrated into UZFIT (including Payme, Click, and other payment organisations).

Information about the price, term, and conditions of use of a Membership is stated in that Membership's description in the Service. By purchasing a Membership, the User confirms that they have reviewed and agree to the stated terms.

Payment is deemed made once a positive result is received from the relevant payment system.

The Company does not store full bank card details of the User and is not responsible for the operation of payment systems and banks.

Refund questions are resolved in accordance with the terms of the specific Membership, the legislation of the Republic of Uzbekistan, and the internal rules of Partners and payment systems. The User understands and agrees that in some cases a refund may not be possible if this is expressly provided for by the purchase terms and does not contradict the law.

Certain sections and features of the Service may be provided on a paid basis, including on a recurring subscription. The price, billing period, and renewal terms are stated in the relevant product's description before payment. The User may cancel further renewal at any time; cancelling stops charges starting from the next period and does not affect a period already paid for. Refunds are handled under clause 4.5 of this Agreement.

5. Partner services

Partners independently provide services to Users at their sports facilities. The Company is not a party to the agreement for sports services between the User and the Partner.

The Partner is responsible for the quality of the sports services provided, the services matching their description, compliance with safety rules, sanitary standards and other mandatory requirements, as well as the schedule of operation, class timetable, availability of equipment, and other conditions of the visit.

The User undertakes to comply with the Partner's internal rules, including rules on visits, dress code, conduct, and use of equipment, among others.

The User may direct any complaints about the quality and substance of the sports services provided by a Partner directly to that Partner. The Company assists in resolving such complaints where possible, but is not responsible for the acts or omissions of Partners.

6. Use of the Service and restrictions

The User undertakes to use the Service in good faith and in accordance with this Agreement, the legislation of the Republic of Uzbekistan, and generally accepted standards of conduct.

The User is prohibited from:

• using the Service for fraud, unlawful activity, or to cause harm to other persons;
• attempting unauthorised access to the Service's technical infrastructure, other users' accounts, or internal APIs;
• using any programs or devices to automatically collect information from the Service, except where expressly permitted by the Company;
• interfering with the Service's operation, disrupting its functioning, or bypassing its technical restrictions;
• using the Service in a manner that could place an excessive load on the Company's infrastructure.

The Company may block or restrict the User's access to the Service if the User breaches the terms of this Agreement or the law, or where fraudulent or other unlawful activity is suspected.

The User may post reviews and ratings of sports facilities in the Service. By posting a review, the User confirms that it is based on their personal experience and grants the Company a non-exclusive right to publish that review in the Service together with the User's name and profile photo.

It is prohibited to post material containing insults, threats, profanity, third parties' personal data, advertising, knowingly false information, or material that infringes the rights of third parties.

The Company may decline, hide, or remove a review that breaches these requirements and, in the event of repeated breaches, may restrict the User's ability to post reviews. The User may delete their own review at any time.

7. Notifications and communications

The User agrees that the Company may send them service notifications necessary for the proper functioning of the Service and the performance of this Agreement (notifications about membership status, bookings, schedule changes, technical maintenance, etc.).

Marketing and promotional messages (information about new services, promotions, special offers, etc.) may be sent to the User where the User has consented, in the manner set out by law and the Privacy Policy.

The User may opt out of marketing messages at any time by using the unsubscribe mechanisms or by contacting support.

8. Intellectual property

All elements of the Service, including but not limited to: source code, design, logos, trademarks, databases, and text and graphic materials, are the intellectual property of the Company and/or its licensors.

The User is granted a limited, non-exclusive, non-transferable right to use the Service to the extent necessary for personal, non-commercial purposes, strictly within the Service's functionality.

Any copying, distribution, modification, decompilation, attempt to extract source code, or use of the Service's elements outside its functionality is prohibited without the Company's prior written consent.

9. Liability of the parties

The Company is liable to the User only for actual damage caused through the Company's fault, where there is a direct causal link between the Company's acts (or omissions) and the resulting consequences.

The Company is not liable for:

• the quality and substance of the sports services provided by Partners;
• the acts or omissions of Partners, including schedule changes, cancelled classes, or changes to the terms of visiting clubs;
• the operation of payment systems, banks, telecom operators, or technical failures arising through their fault;
• the User's incorrect use of the Service;
• unauthorised access to the User's account resulting from the User's breach of security rules (for example, sharing a confirmation code with third parties);
• indirect damage, lost profit, or other indirect losses.

The User is responsible for complying with the terms of this Agreement and for all actions performed in the Service under their account.

Calculated values shown in the Service — daily targets for calories, protein, fat, carbohydrates and water, the estimated composition of meals from a photo or description, and physical-activity metrics obtained from external services — are for reference and estimation only. They are calculated using publicly available formulas and algorithms based on information the User has entered, may contain inaccuracies, and do not constitute medical, diagnostic, or dietary advice.

The Service is not intended to diagnose, treat, or prevent any disease. Before changing their diet or physical activity, the User is advised to consult a specialist. The Company is not liable for the consequences of decisions the User makes based solely on data from the Service.

10. Processing of personal data

The User's personal data is processed in accordance with the current legislation of the Republic of Uzbekistan and the Company's Privacy Policy.

By accepting the terms of this Agreement, the User also confirms that they have reviewed the Privacy Policy and agree to the processing of their personal data as set out in that Policy.

11. Term and amendment of the Agreement

This Agreement is deemed concluded from the moment the User starts using the Service (including installing the application, registering, or actually using its functionality) and remains in effect until the User stops using the Service.

The Company may unilaterally amend the terms of this Agreement by publishing an updated version in the Service. The updated version takes effect from the moment it is published, unless otherwise stated in that version.

Continued use of the Service after the Agreement is updated constitutes the User's agreement to such changes.

12. Termination of use of the Service

The User may stop using the Service at any time, including by deleting the mobile application, deleting their account in the application, and/or submitting a request to delete their account. The account-deletion procedure and the information retained after deletion are set out in the Privacy Policy.

The Company may restrict the User's access to the Service or block their account in the following cases:

• the User breaches the terms of this Agreement;
• actions are taken intended to cause harm to the Company, Partners, or other users;
• substantiated complaints are received from Partners or users;
• at the request of authorised government bodies.

13. Dispute resolution

The parties will seek to resolve any disputes and disagreements arising in connection with the performance of this Agreement through negotiation.

If a dispute cannot be resolved through negotiation, it shall be referred to the court at the Company's place of registration in accordance with the legislation of the Republic of Uzbekistan.

14. Final provisions

The invalidity of any individual provision of this Agreement does not render the Agreement invalid as a whole.

In all other respects not governed by this Agreement, the parties shall be guided by the current legislation of the Republic of Uzbekistan.

The User confirms that they have carefully reviewed the terms of this Agreement, understand their content and the consequences of accepting them, and fully accept them.